Q: What if they say they didn’t get the transcript? A: Double check the email address you provided us. If it’s not downloaded by then, the sender will need to request another transcript. Q: How long do I have to download the transcript? A: 30 days. Q: How long will the eTranscript be valid? A: Until we rescind it. Also, note US law states only the owner of the record can authorize transfer of the transcript, so forwarding the transcript may not be legal. Q: Can I forward the eTranscript to someone else? A: The transcript will not be certified as valid for anyone other than the original recipient. Q: Can I print the eTranscript? A: We allow printing of the transcript. NOTE: If you are a recipient who may receive many transcripts from Parchment you can create an account with them to simplify the receipt of transcripts. Rather the recipient receives email with a link which allows them to download the transcript. NOTE: The transcript itself is not emailed to the recipient. When they click the link in the initial email a second will be sent which includes the authentication information necessary to download the document. Q: How is the eTranscript delivered? A: The recipient will receive two emails, an initial email notifying them the document is available. The recipient does not need to have an account with the vendor. Q: How do I receive the eTranscript? What do I need? A: The only requirements are an email account, internet access, an up-to-date browser, and the free Adobe Acrobat Reader software. If it’s valid a blue ribbon icon will appear on the transcript. Q: How do I know the eTranscript is real? A: When you open the PDF (using a current version of Adobe Reader) a connection via the internet will automatically attempt validation of the document. If you are unsure, contact the intended recipient. Many transcript users prefer PDF (electronic) documents. Q: Who accepts eTranscripts? A: We can’t control the recipient’s decisions, but we stand behind the validity of the eTranscript. Our transcript key will be the final page in the eTranscript we send rather than appearing on the back of each sheet of a paper transcript. Both types of documents contain identical academic information. Q: What does an eTranscript look like? A: The PDF looks like our paper transcript. In addition to the image of your academic transcript, the PDF file also contains technology which will confirm the validity of the transcript when the recipient opens it. Q: What is an eTranscript? A: The eTranscript we provide is a PDF document which has security features built in. Q: What if they say they didn’t get the transcript? Q: How long do I have to download the transcript? Q: How long will the eTranscript be valid? Q: Can I forward the eTranscript to someone else? Q: How do I receive the eTranscript? What do I need?
Q: How do I know the eTranscript is real?
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